How to Resolve Brother Scanner Not Working in Windows?

How to Resolve Brother Scanner Not Working in Windows

Brother Scanner Not Working on Windows

Sometimes, you may face a situation when you find your Brother Scanner not working in Windows 10 or any other version of Windows. As a result, you are unable to use your scanner properly.

This issue can be a result of various associated problems, such as outdated or incompatible drivers, settings, incorrect configuration, installation issues, antivirus, and more. So, it is essential to use a suitable resolution to address this issue correctly.

Step to Resolve Brother Scanner Not Working in Windows

In this article, you will learn about some effective solutions to resolve the printer not working issue quickly. Let’s have a look.

Solution 1: Download And Install The Brother Scanner Drivers

To get compatible drivers for your Brother Scanner, you need to first find out the model number of the scanner. Most likely, you can find this number at the back of the machine. After that, download the latest version of the scanner driver from the official website of the company.

Once you’ve downloaded the driver setup file, run it and follow the instructions provided on-screen. Wait for the process to be completed before restarting your system. After the reboot, try connecting and using the scanner again. If the issue is not fixed yet, take a look at the next solution.

Solution 2: Uninstall And Reinstall The Printer

If the above method fails to resolve the issue, you can try using the Printer Troubleshooter to uninstall and reinstall the printer correctly. Start by right-clicking on the Windows Start button and selecting the option ‘Settings’.

Now, go to ‘Update & Security’ and then ‘Troubleshoot’ on the left side of the window. Select and click on the ‘Printer’ option and after that, click on the Run The Troubleshooter button.

The Troubleshooter will now detect and fix the issue automatically. It will scan your system for any printer-related issue, and if it finds any problems, you can choose to either uninstall or reinstall the Brother Scanner.

Reinstalling the printer will eliminate any corrupted or outdated driver and settings which can help you to fix the issue quickly. After the reinstallation process is complete, restart your system and try to use the scan operation again and you should be good to go.

Solution 3: Check The Firmware Of Your Printer

Sometimes, the issue may be caused due to outdated firmware of the scanner. Hence, you need to verify and ensure whether the scanner has the latest version of the firmware or not.

To check the firmware of the printer, go to the official website of Brother and search for the version of the product. Download and install the latest version, and then only you can rest assured that the firmware is compatible with your system and scanner.

Solution 4: Check For Any Interference

Interference can be caused by various materials which can prevent the scanner from functioning properly or connecting to the Wi-Fi. So, check for any such materials near the scanner, such as plastic cases, metal objects, and any other large item which can cause interference.

If any item is found near the scanner, make sure to move it and check whether the issue has been solved now or not. As a general rule, do not keep any metal object near the scanner as this can adversely affect the signal.


We have discussed some of the solutions to resolve the issue when the Brother Scanner is not working in Windows. Make sure to follow the solutions carefully to ensure that the issue is fixed properly. In case the problem persists, contact Brother Printer Support for a technician’s assistance.